Frequently asked questions & answers
Orders and Shipping
This depends on stock however if your order is not from backorder, our checkout will give you an indication on time frames.
Simply click on my account and register your details.
Once your order has been accepted via the website, if you need to change your delivery address simply call our friendly customer service team who can arrange this for you.
You can track the status of your order from the my account section. Once your order has been despatched, our system will email you with your tracking details.
Our website does allow customers to store credit card information if they wish. This is not stored by us, it is stored by the payment processor.
All UK based orders include VAT. If you are shopping from within the EU, you will not be charged VAT however you will be liable for duties once your order is ready for delivery.
Not always. If your order contains multiple items we will despatch what we currently have in stock and raise a balance to follow for your remaining goods. Your remaining items will be despatched when they arrive at our warehouse.
We allow all customers to order as little as one unit. We advise all customers to undertake product testing before committing to large volumes.
Of course, simply email [email protected] with the SKU of the product and we will send them to you.
We only guarantee that the bottle will fit the caps if they are bought as a bundle from our website.
If any of the items are from a different supplier, we suggest you product test before committing to large volumes.
You are able to purchase samples on our website. Simply order one unit and your sample will be sent to you. We do not send free samples.
If you order is still processing and has not left our warehouse, yes! Simply call our sales team and they will update your order and take the outstanding balance.
If you order has already left our warehouse, we will not be able to change it.
We don’t offer credit accounts. All orders need to be placed through the website.
We can enter the order as a Pro-forma invoice and once goods have been paid for then the items will be sent to you.
Something not quite right?
Returns and Exchanges
You will find full details of our returns policy on our Terms and Conditions page.
If for any reason you wish to return an item or your whole order, simply log into your account. Request a warranty and fill in all of the details. This will inform our system that your goods are on the way back to us.
Once you have done the return, arrange to have your goods sent back to us and your refund will be processed when the goods arrive at our warehouse. Please note, all returns are at the expense of the customer unless they have been sent in error.
Simply call or email our friendly customer service team with the details of the error and they will rectify this for you.
Simply call or email our friendly customer service team with the details of the breakages and they will rectify this for you.
Ampulla Ltd, Highbank Office
Halton St, Hyde
Cheshire, SK14 2NY
You can call our customer service team on 0161 367 1414 or via email on [email protected].
Call us on 0161 367 1414. Our friendly customer service team will change this for you if the order has not been despatched. Please note, if your order has already left the building, we will need to return it to our warehouse and a new delivery charge will be applied to the order.
Of course, simply call or email our customer service team who can arrange this for you.
You certainly can, our back order process allows you to buy items that are currently on order. They will be despatched to you as soon as they arrive in our warehouse.
Yes. We have a minimum £200 spend to ship to Europe. Please note, all pricing for Europe is excluding VAT and duties will be applicable when they are delivered (DAP).
We offer two sets of Incoterms. Delivered at Place (DAP) or ExWorks.
Ampulla is now paperless as we are moving to net zero. However, your account contains all of your invoices. Simply login and you can print your invoices as and when you need them.