Posted on

5 Customer Satisfaction Stories: Our Products With Yours

Earlier this year, on a whim, we reached out to our customers and asked them to send in photos of the items that they’ve created using Ampulla packaging products. We were flooded with responses through our social media accounts and via email, with products from a wide range of businesses including skincare, confectionary and sauces. Based on this popularity, we have decided to make our customer satisfaction stories a regular feature so that everyone can get a a chance to be included on our blog!

Want to see your products on our next customer satisfaction stories feature? Then just head over to our Facebook page and send us your photos, alongside a message telling us:

  • Your name and the name of your business;
  • What your product is;
  • The name of the packaging you’ve used;
  • And any other information you’d like us to share!

We can’t wait to hear from you.

Herbal Health & Home + Herbal Pet Supplies

claire lyons customer satisfaction

If you’re looking for products to pamper your pets with, then look no further than Herbal Pet Supplies, who create natural, herbal products for the furry members of your family. They sell annything from shampoo and flea treatments, to food supplements and paw creams! Thankfully, there are some great products for humans as well, at their sister company: Herbal Health & Home. All their products are made using the highest quality, natural ingredients. Thank you to Claire Lyons for sending these photos in to us.

Featured product: 500ml Clear PET Olive Bottle with Black/Silver Lotion Pump.

Dudes & Dudettes Chilli Jam

darren mckinlay customer satisfaction

Dude & Dudettes Chilli Jam has fantastic, standout labels that jump out at you as you go past and we love how the branding is colour coded to show the strength of the chilli within. We have been supplying jars to Dude & Dudettes for 2 years now and it’s always great to hear customer satisfaction feedback from our regular customers (especially from fellow Mancunian businesses)! Thanks to Darren McKinlay for sharing this photo with us.

Featured product: Glass Hexagonal Jars.

Revive My Ride

martin kippy copp customer satisfaction

“The gloss black bottles compliment our car care products perfectly” – Revive My Ride

Revive My Ride is a Devon-based business that specialises in bespoke car valeting and detailing, as well as creating their own range of car care products to boot! The black glossy plastic bottles of their car care shampoo look fantastic when paired with the light grey and white branding, creating an eye-catching contrast. Thanks to Martin Kippy Copp for sending this fantastic product shot in to us.

Featured product: Black PET Glossy Bottles.

The Magick Emporium

sami mason customer satisfaction

These rustic potion ingredients were created by The Magick Emporium, who specialise in providing mystical herbs, jewellery, candles and other protective items for all your occult needs… We love the effect they’ve managed to achieve with the labels on these potion bottles, making them look like old, tea stained paper! The fabulous font that they’ve used also perfectly encapsulates the ethos of the brand and matches the amber tinted glass bottles perfectly. Thank you to Sami Mason for sharing this photo with us.

Featured product: 30ml Amber Glass Sirop Bottle & Aluminium Screw Cap.

Heart Melt Sensations

stacy france customer satisfaction

Last but not least, we have a selection of products from Heart Melt Sensations, a market trading business based in Ashton-Under-Lyne, Greater Manchester. They sell a massive array of home fragrance and cleaning products – from room sprays and homemade soy wax melts, to carpet cleaning solutions! We love the simple branding that is used on all these products, especially the use of the homely red gingham lids which would instantly catch your eye as you walk past a market stall. Thanks to Stacy France for sending these photos in to us. If you’re local to Tameside, then you can find Heart Melt Sensation’s stall every Saturday at Ashton Outdoor Market.

Featured products: Glossy White PET Bottles, 190ml Glass Preserve Jar & Red Gingham Lid and 50ml Clear PET Oval Bottle & Atomiser Spray.

Enjoyed browsing through our customer satisfaction stories? Then why not take a look at the previous photos sent in from April and July?
Posted on

Customer Reviews Help Us To Help You!

trustpilot customer reviews header


One of the best things about the Internet and social media for businesses such as Ampulla, is that we can easily get feedback from our customers and respond to any issues or complaints that occur very quickly, compared to email and phone calls. Being easily contactable via Facebook, Twitter and Trustpilot makes it easier for you to speak to our team directly and get a quick answer, as well as giving us a great idea of the areas of our service that we can improve upon!

We know how important the quality of Ampulla’s service is for your business, as it means that you can accurately plan ahead to account for your on stock levels and customer demand. This is why we focus on gaining customer feedback in two areas: the quality of our products and the quality of our service, so that we can constantly update our service to meet the needs of your business.

Product Feedback

We love seeing what our customers are doing with the packaging that they buy from us, which is why we recently asked you to send us your photos of products that you have created and branded using our packaging, with just some of the outstanding results seen below. Check out the extensive list of customer photos and their individual stories by clicking here to get inspired!

customers reviews feedback

All of our customers are perfectly free to go onto our social media pages and send us their product feedback and photos, which we are very happy to share with our followers to promote their business or product. It’s our small way of thanking you for your custom with us, whilst also giving us a shameless opportunity to show off our awesome products at the same time!

Service Feedback

We also love to hear feedback about our service to see exactly what we are doing right and what we can be doing better to meet the needs of our customers, in terms of delivery, customer service and product availability. This is why we’ve taken the bold step of asking each and every one of our customers to leave us feedback on our Trustpilot page for the whole world to see- whether it’s good or bad! We’ve been amazed by some of the responses so far, with many glowing customer reviews and it’s been especially great hearing from long-standing, repeat customers, as well as brand new ones. Take a quick browse through our 20 latest reviews below, or read through all of them by visiting our Trustpilot page.

Thanks to the hundreds of customers who have left us a review so far, we are very happy to be ranked as ‘Great’!

What Do We Do With Our Customer Reviews?

If you’re worried that your feedback won’t be listened to, no fear – we’ve already started to implement some of the suggestions in the customer reviews we’ve received! Whether you contact us via social media or through a Trustpilot review, we try our best to address every single one of your complaints, suggestions and praise! Check out what we’ve already done in response to our feedback below…

What You Told Us: “Very good but lead time needs improvement.”

What We’ve Done About It: We have recently built a brand new warehouse, so we can hold more stock at one time. This means that our lead time is now reduced to 2-5 working days, with next day delivery thereafter!

What You Told Us: “They’re a great company, I just wish they did more discount coupons for regular customers.” 

What We’ve Done About It: Sign up to our mailing list by clicking here and you will receive exclusive discount codes that aren’t available for one-time customers!

Used our service recently and fancy leaving us a review? Just head over to our Trustpilot page and let us know your thoughts – you don’t even have to create an account!