Delivery time frames are outlined on our checkout page.

You are entitled to cancel your order and return your goods within 7 working days for a refund, excluding the cost of delivery and a 10% handling charge (this is to cover the cost of an inspection to ensure goods are in a saleable condition and returned to our stock).

When your goods are picked and packed, depending on the order size this will influence what delivery service that is used. For example, orders of a larger quantity could be sent on a wrapped wooden pallet. While smaller orders will be boxed. Please note - The delivery service that is used is based on what is best to safely deliver your order. If you require goods to be delivered in a specific manner, please contact our customer service team.

To return your goods to us you need to either contact us by email: [email protected] or telephone 0161 367 1414 and quote the invoice number supplied to you. Your refund will be paid within 30 days of receipt of the goods by us. In the event that goods need to be returned it is the responsibility of the customer to cover the cost of adequate insurance and the cost of the return. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or damaged.

Any goods returned must be unused and in a saleable condition.

Please note, if you have ordered a product with a dip tube, this may require cutting before use. All of our dip tubes are a standard length to fit as many bottles as possible. If the dip tube is too long, this does not mean the product is defective, it simply requires trimming.

If you require your order to be packaged in a specific manner such as in boxes, please contact our customer service team as there may be extra charges. Your order will be despatched in the manner most suitable to the quantity of products ordered. Order notes without informing our customer service team does not guarentee your products will arrive as requested.