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Ampulla

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Ampulla Frequently Asked Questions

About Ampulla

What we do
What are Ampulla’s opening times?
Where is Ampulla located?

Placing an order

How can I pay for my order?
Do I have to pay VAT?
What is the minimum order quantity?
Can I change my order?

Delivery information

How much is delivery?
Why is delivery so expensive?
How long does delivery take?
Can I have a Saturday delivery?
Which countries to we deliver to?

Collections

Can I collect and avoid delivery charges?
What time can I collect?
Where do I collect my order from?

Product information

Can I recycle PET and HDPE plastic packaging?
Will my bottles, jars or containers arrive sterilised and ready to use?
Can I put sparkling/fizzy liquids in the plastic juice bottles?
Can I put carbonated drinks in the glass Frescor bottles?
Do the cap sizes on the website represent the external diameter of the cap?
What is the resistance of high density polyethylene for my chemical or substance?
What is the resistance of PET for my chemical or substance?
What is the resistance of glass for my chemical or substance?
Can I hot fill my product?
Is the product food grade?
Chemical compatabilty?
Can I freeze plastic?
Can I store petrol/oil in stackables?
Can I use a 30 litre bucket as a fishing seat?



GDPR Information

What information does Ampulla collect about me?
How is my information used?
How long is my data stored?
Why is Ampulla updating it's privacy policy?
How often will Ampulla change it's privacy policy?
Does Ampulla sell customer information to third parties?

About Ampulla

What we do
Ampulla offers both individuals and businesses the opportunity to buy small quantities of trade packaging goods that are often only available in bulk quantities.

Our wide range of products includes: plastic bottles and jars (pharmaceutical grade), plastic food pots/tubs, plastic buckets, kegs and drums and plastic cosmetic applicators. Our glass range contains: bottles (for beer, soft drinks, wine, food dressings/sauces, aromatherapy oils and more), jars (extensive range of jam and preserve jars available), votives, decanters and specimen tubes (for candles, fragrances, aromatherapy and health serums). We also have an aluminium range of bottles and jars, which are ideal for health and beauty lotions, hair sprays, waxes and more.

You can view and order our full product range on this website.

Company registration number: 5928812. Registered address: Tomlinson & Co Accounts, 53 Wood Street, Ashton-under-Lyne, OL6 7NB. VAT number: 935768183.

What are Ampulla’s opening times?
We are open for collection from 9am-4:30pm, Monday to Friday. We are available to take your call between 9am-5pm, Monday to Thursday and 9am-4pm Friday. Please tel: 0161 367 1414 and a member of staff will be happy to help you.

Where is Ampulla located?
We are located in Hyde, Cheshire which is east of Manchester (north west England). We are around 10 miles away from Manchester city centre. Our address is: Highbank Office, Halton Street, Hyde, Cheshire, SK14 2NY.

Ampulla Ltd, Manchester, packaging suppliers



Placing an order

How can I pay for my order?
If you order online, you will be taken to Paypal to pay for your order. If you would prefer to pay by card over the phone you can do. We can send pro formas upon request and take payment by BACS or cheque. Please note, goods cannot be despatched until payment has cleared. The only exception to this is customers who have credit accounts, where payment is within 30 days.

Do I have to pay VAT?
If your order is being delivered to a UK address you have to pay VAT. The only time you do not have to pay VAT is if you are from an EU country and you have a valid EU VAT number. You can put this number on your account or input it at checkout to deduct the VAT from your order. VAT can only be deducted if your order is being sent to an EU country outside the UK, with a valid EU VAT number.

What is the minimum order quantity?
You can order from as little as one container, cap, spray or box.

Can I change my order?
Once an order has been placed, it cannot be amended. If you would like to cancel your order and place a new one, please phone us, tel: 0161 367 1414, and we can refund you then place and take payment for your new order, or charge you the difference if your new order is more expensive than your previous one.



Delivery information

How much is delivery?
Courier delivery charges are calculated on the weight and bulk of your order and your postcode. To check the delivery charge for your order, create an account on the website, add the items to your basket and click on ‘Checkout’. You will then be shown the cost for delivery before you actually place your order.

Why is delivery so expensive?
On many items the cost of carriage seems out of proportion to the cost of the items. This is due to the unique nature of what we deliver. For example, 20 x 5l jerricans weigh 3kg, but the jerricans hold 80 cubic litres in volume and the carriage company charges for volume. You will find that you can usually order many more items for the same courier fee.

How long does delivery take?
We aim to dispatch all orders within 3-7 working days (subject to stock availability). Once your order has been dispatched, it will go by Courier. Orders delivered by courier will need to be signed for on delivery. Please note that we are unable to offer next day delivery.

Can I have a Saturday delivery?
We don't do Saturday deliveries unless there are special circumstances. Please be aware that we are charged more by our courier company for this service, which we have to pass on.

Which countries do we deliver to?
We predominantly deliver to the UK and we can also deliver to Europe. However, if you are in Europe (outside the UK) and wish to order a large/heavy lot of goods, we would advise that you arrange for a courier to collect from us. We do NOT deliver to anywhere outside Europe.



Collections

Can I collect and avoid delivery charges?
Yes, simply add goods to your basket and near the end of the process, click collect instead of deliver. Please be aware that pallet quantities require a large vehicle and forklift truck to move them.

What time can I collect?
Before collection, please allow two working days for your order to be processed and picked. Prior to collection please ring 0161 367 1414* you may also have a waiting time of up to 1 hour or over depending on the size of your order. You can collect your containers and/or closures between 9am-4:00pm, Monday-Thursday & Friday 9am – 3.30pm. *subject to stock availability.

Where do I collect my order from?
Ampulla Limited, Highbank Office, Halton Street, Hyde, Cheshire, SK14 2NY, UK. Please report to our customer services team in the offices in the red brick building and press the buzzer for Ampulla Ltd.



Product information

Can I recycle PET and HDPE plastic packaging?
Products made from PET plastic (polyethylene terephthalate) are 100% recyclable. They are melted down and can be turned into other plastic bottles or jars, as well as the fibres being used in certain fabrics! HDPE plastic (high density polyethylene) is also recyclable, having the ability to be turned into other food-safe HDPE packaging products such as milk bottles, as well as garden furniture, bins and even pipes. Just make sure to put them into the designated plastic collection bin for your council!

Will my bottles, jars or containers arrive sterilised and ready to use?
Our products come in to us direct from their place of manufacture. They are then stored in our warehouse, where we pack them then dispatch them to you. This means that they may have picked up dust particles etc during transit and storage. We therefore highly recommend that you sterilise the products before you use them.

Can I put sparkling/fizzy liquids in the plastic juice bottles?
No, you cannot put sparkling or fizzy liquids in the plastic juice bottles.

Can I put carbonated drinks in the glass Frescor bottles?
No, you cannot put carbonated drinks in the glass frescor bottles due to the closures being quarter turn, twist off caps.

Do the cap sizes on the website represent the external diameter of the cap?
Yes, the cap sizes stated on the website are the external diameter measurement of the cap, not the internal diameter.

What is the resistance of HDPE, PP,PS, PET, LDPE and PVC for my chemical or substance?
Borealis has a list of chemicals and substances and polyethylene's resistance to them.

What is the resistance of PET for my chemical or substance?
A list of chemicals/substances and PET's resistance to them can be found here.

What is the resistance of glass for my chemical or substance?
Glass is highly resistant to water, neutral and acid solutions, concentrated acids and acid mixtures, chlorine, bromine, iodine and organic substances. Its chemical resistance is superior to that of most metals and other materials, even during prolonged periods of exposure and at temperatures above 100°C. Only hydrofluoric acid, concentrated phosphoric acid and strong alkali cause appreciable surface removal of the glass (glass corrosion) at elevated temperatures (>100°C).

Can I hot fill my product?
Yes, into any glass product and up to a maximum 60°c for PET and HDPE bottles.

Is the product food grade?
All items sold on this website are made from food contact approved materials. A certificate of conformity is available on request.

Chemical Compatibility?
A matrix is available from the website, however, lots of data can be found by typing 'HD-LD chemical compatibility' into Google.

Can I freeze plastic?
We always recommend customers carry out their own product test. Freezing plastic containers can depend on the product in the container. For example, if you put liquid in a closed bottle without leaving room in it for expansion, your container could crack or burst.

Can I store petrol/oil in stackables?
You can put petrol in stackables, however, it depends on how you intend to store the stackables with petrol in. Incorrect storage could be a problem. Trading standards offer rules on the storage of petrol.

Can I use a 30 litre bucket as a fishing seat?
Yes, it should hold a fully grown man.



GDPR Information

What information does Ampulla collect about me?
When you place an order with Ampulla, we will collect the following information from you: • Name • Shipping Address • Billing Address • Email Address • Phone Number • Ampulla Account Password When you land on an Ampulla website page, your IP address will also be collected by cookies and pixels even if you do not place an order. This information cannot identify you as an individual however, and is only used on an analytical basis to identify the demographics of our website users. Why does Ampulla need my information? Ampulla uses your information in order to delivery our orders swiftly and to communicate the status of your order to you via phone and email. If you opt into receiving our email newsletters, we will also use your information to send you any offers and updates that we think will interest you.



How is my information used?
Ampulla uses data for the following purposes: • Processing payments; • Processing orders; • Delivering items; • Sending you communications that you have opted into, such as email newsletters and phone calls; • Collecting customer feedback. How does collecting my information help Ampulla improve its products and service? Through collecting our customer data and inviting them to leave reviews about their orders, we can gain some very useful feedback on what our customers like and do not like in order to continuously make changes to our service to meet their needs. We also monitor error reports to make sure that our website is up to date and to eliminate any problems.



Does Ampulla sell information to third parties?
No. Ampulla may share some limited aspects of information with third parties, but only in direct relation to your order with Ampulla to help us deliver some customer services. These include Trustpilot (to collect reviews), Facebook (advertising), Google (advertising), WorldPay/PayPal (payment processing) and AsOne and Mabo Media (agencies hosting our website and providing email newsletter software). Can I opt out of sharing my information with Ampulla? By placing an order with Ampulla, you will have to submit certain types of information, which includes your name, billing address, email address, phone number and payment details. Any information requested that does not have an asterisk next to it, you do not have to provide if you do not wish to. You can however request for your information to be deleted from our systems after your order has been completed. How do I delete my personal data from Ampulla? In accordance with the EU General Data Protection Regulations 2018, you have the right to request that Ampulla erases all personal data that we hold on you with immediate effect. You will have to request a Subject Access Request Form from us, which we will require you to fill in before we release or erase your personal information. In some cases, Ampulla may have to retain certain vital information for periods of time, if we can prove that your data is needed to carry out other vital business processes, for example, filing tax returns (where we will need to retain sales invoices). Does Ampulla keep or share my credit/debit card information? When you enter payment information, this is not held by Ampulla Limited, but collected by our Third Party payment processors (WorldPay and PayPal) in a secure manner. This information is not shared.



How long does Ampulla keep my information?
Information on sales invoices may need to be kept for up to 7 years in order for Ampulla to retrospectively provide tax information to HMRC.



Is Ampulla using cookies or pixels to gather information?
Ampulla uses cookies to track user visits, therefore analysing data such as the numbers of returning customers, customer location (by country or region) and recording how long customers stay on our website. Cookies DO NOT identify you as an individual, but simply track your browsing patterns which helps us to target our advertisements more accurately to our customers. We also have installed a Facebook Pixel on the website, which tracks site visitors. This data allows us to target those users with Facebook ads in the future, but it DOES NOT allow us to see your personal information, simply your location, behaviour on the website and IP address. We use this to gain more insights about our audience and send targeted messaging to users who already know our brand. By visiting our website, you are agreeing to the use of cookies and pixels. Does Ampulla use interest-based advertising? Yes. We use targeted advertising via third party companies, Google and Facebook, using consumer behaviour information gathered through cookies and pixels on our website. None of the data collected through the cookies or pixel can identify you as an individual and Ampulla cannot see any of your individual information. How can I contact Ampulla if I have questions regarding Ampulla’s privacy statement? Please contact us via phone or email with any questions you have regarding our privacy policy.



Why is Ampulla updating its privacy statement?
We are updating our privacy policy to reflect a new EU law that comes into force on the 25th May 2018. This law is called GDPR (General Data Protection Regulations) and gives consumers greater rights regarding the data that companies hold on them.



How often will Ampulla update the privacy statement?
We will update our privacy statement to reflect any changes to data protection law, whenever that may occur.



Have a question that isn't answered here? Contact us.



Our friendly staff are here to help: 0161 367 1414